After the successful implementation of maintool, your project moves into regular operations. Our support team is your central point of contact for all questions and requests.
How to Reach Us
Support Center
This Support Center is your central hub for guides, information and communication with our support team. The following areas are accessible via the menu bar:
- Support Login: Sign in here to access the ticket system. Under Requests you can view all your open and closed tickets.
- Use Submit a Request to create a new ticket. You will be notified automatically by email whenever a reply is added to one of your tickets.
- Customer Area (Up- & Downloads): After a separate login, you can access the file exchange. You will also find the latest versions of maintool and any customer-specific files here.
You can reach us by email at any time at support.apps@collana.com. Every email is automatically recorded as a ticket in our system, so no request gets lost. All replies will be sent to you directly by email, and after logging in to the ticket system you can view all open and closed requests.
Phone
For urgent matters, you can reach us by phone at +494821 4039880.
Ticket Status – What Does It Mean?
You can check the current status of your tickets at any time in the Support Center under Requests. The following statuses may be displayed:
| Status | Meaning |
| Open | Your ticket has been successfully created. |
| Ticket in Progress | Our support team has taken on your ticket and is working on it – or it has been forwarded to development or a partner. |
| Awaiting Your Reply | We need further information from you in order to process your request. |
| In Development | Development is actively working on a solution, or the implementation is complete and deployment is pending. |
| Solved | Your ticket has been closed or archived. |
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